Its a bleak situation in the telecommunication sector given the high employee turnover being witnessed lately.Job outsourcing has a variety of advantages which are notably outweighed by the underlying disadvantages depending on the Industry of operation.
Its every employee's need to work for a company that is a 'going concern' to be assured of a job in the short term,contrary to which one is forced to opt out rather than face an intimidating salary cut or or being fired as a result of outsourcing.The driving force is cost cutting and effective management but with the underlying price wars in the telecommunication sector the main revenue, its ill advised to engage much in outsourcing.
Remarkably,it may be unwise to outsource the most key department of the telecommunication sector.i.e the customer support/care services . This is the core of the sector which deals directly or the least indirectly with the main clients.It is a force to contain within the central command.
Notably,an outsourced customer care services results to under employment which is a morale killer.Its every organization's goal to cut operating costs including the outsourced companies.With this in play, overworking of few staff or under compensation of the staff is un avoidable.Better business strategies with a negligible multiplier effect on staff salaries must be fronted to avert the imminent crisis in this sector..
Business process outsourcing industry hit Kenya at a time when the laws and regulations governing such an industry needs an overhaul.This calls the authorities to speedily legislate and formulate the right policies to guide operations in this sector.
Its every employee's need to work for a company that is a 'going concern' to be assured of a job in the short term,contrary to which one is forced to opt out rather than face an intimidating salary cut or or being fired as a result of outsourcing.The driving force is cost cutting and effective management but with the underlying price wars in the telecommunication sector the main revenue, its ill advised to engage much in outsourcing.
Remarkably,it may be unwise to outsource the most key department of the telecommunication sector.i.e the customer support/care services . This is the core of the sector which deals directly or the least indirectly with the main clients.It is a force to contain within the central command.
Notably,an outsourced customer care services results to under employment which is a morale killer.Its every organization's goal to cut operating costs including the outsourced companies.With this in play, overworking of few staff or under compensation of the staff is un avoidable.Better business strategies with a negligible multiplier effect on staff salaries must be fronted to avert the imminent crisis in this sector..
Business process outsourcing industry hit Kenya at a time when the laws and regulations governing such an industry needs an overhaul.This calls the authorities to speedily legislate and formulate the right policies to guide operations in this sector.
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